Refund Policy
Refund Policy
At Charles-Caps, we stand behind the quality of our products. That’s why we offer a 30-day money-back guarantee on all items.
1. Eligibility for Refunds
All products are covered by our 30-day refund policy.
Items must be returned within 30 days of delivery.
Products should be in good condition and unused.
Original packaging is not required, but items must be securely packaged to prevent damage during return shipping.
Proof of purchase (order confirmation or receipt) is required.
2. Refund Process
To request a refund, please contact us at info@charles-caps.com with your order details.
Once we receive and inspect your return, you will be notified regarding approval.
Approved refunds will be processed to your original payment method within 5–10 business days.
3. Exchanges
We are happy to replace products if they are defective or damaged.
For exchange requests, please email info@charles-caps.com.
4. Return Shipping
Customers are responsible for return shipping costs unless the item received was defective or incorrect.